We believe that providing and receiving truthful, growth-oriented feedback is crucial for growth. We also know many students won’t have had much experience receiving formal feedback, and that feedback sessions can sometimes be daunting. To help your student better take on your feedback and continue to thrive in role, we've outlined our key tips and some tools to help.
1. Light and frequent
Feedback conversation should occur regularly so that any potential problems are addressed early before they have the opportunity to grow.
2. Clarify the intent
Feedback is easier to absorb if your Hatch student understands why it’s being shared and doesn’t create negative or unhelpful stories. Phrases such as “My hope in sharing this is...” “My intention behind bringing this up is...”, can help with this.
3. Make it a conversation
Great feedback isn't a lecture, it's a dialogue. Ensure they have the opportunity to share their perspectives and experiences. Listen, ask questions, and accept that you may not fully understand the issues at play. Allow your Hatch student the opportunity to provide you with feedback as well.
4. Focus on observable behavior
Specific, observable feedback is the easiest for anyone to grasp on to and make any required changes. It also ensures that you avoid casting any dispersions on personal characteristics or making judgments on behaviour.
5. Keep future focused
Focusing on how your Hatch student could improve instead of all the ways they’ve done something wrong, helps keep them positive and out of defensiveness. Talking about how you can resolve any challenges together will allow them to see the opportunity ahead.
6. Be balanced
This does not mean falling into the ‘feedback sandwich’ where you provide positive feedback just for the sake of it, or to “soften the blow”. Instead spend time highlighting your Hatch student's strengths and how they can be used to resolve challenges.
7. Speak with empathy
Feedback should be given because you genuinely want to help them improve. Model the openness that you’re asking of them.
Tools to guide
The SBS Feedback Model
The SBS Feedback Model is what Hatch uses internally - it helps us keep
Situation: Where were you? What was the context? Getting granular helps prompt memory, and also means you’re more likely to stay specific
"At the team meeting on Monday afternoon..."
Behaviour: What exactly did you observe? What would a video camera show and not show? Tip: Aim to use measurable information in your description of the behaviour. This helps to ensure that your comments are objective.
"... I saw that you had your laptop out, and were typing during the presentation"
Story: What was your story/ belief/ takeaway as a result of the behaviour? This helps you share your experience without claiming that it’s fact. We’re sensemaking beings and your story might be way off course.
"... my story was that you weren't paying attention, and were emailing or messaging someone. What was going on for you there"?
2. Stop, Start, Continue
This is a really simple feedback tool that can be used to gather feedback from many different sources to present together to the student, to get a picture of how they're going.
Stop: Behaviours to discontinue
e.g. Stop apologising for asking questions
Start: Behaviours to start, that might help them into the future
e.g. Start using your diary more to plan your day, so that we can see what you have on (link to support article)
Continue: Behaviours to continue or dial-up
e.g. Being open to feedback and taking initiative