We believe the greatest gift that you can give your student or grad in their time with you is clear and consistent feedback. Here are our tips to provide discovery oriented & meaningful feedback.
1. Light and frequent
Feedback conversation should occur regularly so that any potential problems are addressed early before they have the opportunity to grow.
2. Clarify the intent
Feedback is easier to absorb if your Hatch student understands why it’s being shared and doesn’t create negative or unhelpful stories. Phrases such as “My hope in sharing this is...” “My intention behind bringing this up is...”, can help with this.
3. Make it a conversation
Great feedback isn't a lecture, it's a dialogue. Ensure they have the opportunity to share their perspectives and experiences. Listen, ask questions, and accept that you may not fully understand the issues at play. Allow your Hatch student the opportunity to provide you with feedback as well.
4. Focus on observable behaviour
Specific, observable feedback is the easiest for anyone to grasp on to and make any required changes. It also ensures that you avoid casting any dispersions on personal characteristics or making judgments on behaviour.
5. Keep future focused
Focusing on how your Hatch student could improve instead of all the ways they’ve done something wrong, helps keep them positive and out of defensiveness. Talking about how you can resolve any challenges together will allow them to see the opportunity ahead.
6. Be balanced
This does not mean falling into the ‘feedback sandwich’ where you provide positive feedback just for the sake of it, or to “soften the blow”. Instead spend time highlighting your Hatch student's strengths and how they can be used to resolve challenges.
7. Speak with empathy
Feedback should be given because you genuinely want to help them improve. Model the openness that you’re asking of them.