These FAQs cover a range of questions relating to:

  • How Hatch's pricing model works. To make sure we are transparent about what you are paying for and how much it costs

  • How you can pay your bill. Hatch offers a range of different mechanisms to make sure this is as convenient as possible

If you have any questions not covered below, please don't hesitate to get in touch with us at partners@hatch.team.

How do you define a Shortlist?

A standard shortlist is between 6 and 12 people, depending on the quality and volume of applications and the number of positions you’re hiring for. Assessment for a Shortlist will take place for a maximum of 4 weeks (30 days) from the date the role is ‘live’ (when the first candidates application is received by Hatch).

What are my payment options - credit card and/or invoicing?

You are able to pay via credit card or via invoice (with 14 day payment terms). In addition to this we also accept BECS Direct Debit.

Can I be invoiced in Bulk at the end of each month?

If you choose to pay-as-you-go you will receive an invoice for each Shortlist. If you would like to pay for multiple Shortlists at once, we recommend pre-purchasing these to reduce needing to process multiple invoices.

How do I change my billing details?

Each time you purchase a Shortlist (or Shortlist Credits) you will be asked to provide your billing information for that purchase. If these have changed since your last purchase you will be able to amend your details at that point.

When will I be billed?

If you choose to pay via credit card you will be charged once you have provided your card details at the checkout page and clicked ‘Pay’. If you choose to pay by invoice, the invoice will be sent to your nominated billing contact once the Shortlist is delivered to you.

What if I’m not satisfied with the Shortlist I have been billed for?

We will work with you to do everything we can to make sure you are satisfied. If you would like to discuss this please contact us at partners@hatch.team.

I'm having an issues with Credit Card payment processing. What do I do?

You might see a payment error when you log in, after you have entered your credit card information. We understand that cards expire and things happen, so Hatch provides a grace period. Just let us know that you need a bit more time by contacting us - partners@hatch.team.

If you receive an error message upon saving the card at Checkout, please try re-entering your card once more after clearing cache/cookies, but by using a different browser with the following criteria in mind: Cardholder field contains only the first and last name of the cardholder when possible; omit middle initials, middle names, and business names (unless the business name is the sole name on the card).

Can you enter my credit card details for me?

Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe for security reasons.

What is the currency of my invoice?

Hatch is based in Australia so our prices and the amounts on your invoice are in AUD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

What is a ‘re-published’ role?

A ‘re-published’ role is one that you have used Hatch for previously, with the same role title and assessable items. If you believe only minor amendments are required to a previous role please contact our Customer Success team - customersuccess@hatch.team.


The following questions related specifically to purchasing Hatch Shortlists in bulk using "Shortlist credits".

Will my Shortlist credits expire after a certain period of time?

No, Shortlist credits currently have no expiry date. You can purchase these now at a discount of 10% with the comfort of being able to use them when you need to.

How are Shortlist credits managed?

When you pre-purchase credit for 5 Shortlists, this will be recognised as a $ amount against your account. We’ll draw against your credit balance each time you unlock an additional shortlist by the amount of $950, or for a ‘re-published’ role by $650. If there are credits remaining in your account, but these are not enough to cover another Shortlist, you can pay the gap to top your credits up to the amount needed.

Can my credits be refunded?

We do not offer refunds, but will consider these on a case-by-case basis. Please contact us - partners@hatch.team.

Can I pre-purchase more than 5 Shortlists at once?

Yes, you can pre-purchase credits in increments of five. So you could pay for 10 or 15 Shortlists at once and receive a 10% discount on all of these.

What are my payment options - credit card and/or invoicing?

You are able to pay via credit card or via invoice (with 14 day payment terms). In addition to this we also accept BECS Direct Debit.

Can I be invoiced in Bulk at the end of each month?

If you choose to pay-as-you-go you will receive an invoice for each Shortlist. If you would like to pay for multiple Shortlists at once, we recommend pre-purchasing these to reduce needing to process multiple invoices.

How can my credits be used by another member of my team / organisation?

You can contact us and we transfer all credits to another member of your team as directed by you (upon verification), or deduct a credit from your account when indicated.


Do you have any other questions?

Please don't hesitate to send us an email at partners@hatch.team.

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