This article has been designed to answer all your FAQs whilst your Hatch student is being onboarded, in the role, or offboarded.

If you have other questions, check out our other FAQs below:

If you have any questions not covered below, please don't hesitate to get in touch with us at partners@hatch.team.


Onboarding 

Q: What do you cover in the onboarding process?

A: To set your student up for success, we:

  • Set up their contract and pay information

  • Organise their timesheeting

  • WH&S training

  • Induction for the students

We can set students up to start the day after they accept the role, pending confirmation of their online placement by the hiring manager. As soon as the student has accepted the role, we provide you with their details and their placement to confirm. We ask that you communicate directly with the student to determine their availability and timeframes (and to congratulate them!).

Q: What should I do before my student starts?

A: Before your student starts:

  • Confirm your Hatch student has access to a desk, security passes if needed, and if a laptop is provided or if they need to bring their own

  • Communicate the student’s arrival to your team                                   

  • Plan your student’s first day and the first week in the office. You can find a checklist of key tasks to complete here

  • Get across the Hatch payment process here

Q: We have forms that we require the student to complete as part of onboarding, should we contact the student about this or will you?

A: If you have any on-boarding forms you require the student to complete, please forward them to us and we can send these to the student in their welcome pack email. 


During the role

Q: During a placement, what are my responsibilities vs the Hatch team vs the Hatch student?

A: As a Hiring Manager, you are responsible for:

  • Setting work days and hours with your student (including approving any time off for exams)

  • Approving timesheets weekly (digital one-click approval)

  • Setting goals with your student

  • Providing your student and Hatch with regular feedback

The Hatch team is responsible for:

  • All employee admin, including superannuation

  • Additional development support for students, including an induction, weekly student check-ins, support centre resources, and learning workshops

  • Being on call if any issues arise, and acting as general support for the hiring manager

And finally, your Hatch student is responsible for:

  • Working diligently and completing work at a high standard alongside the team they are joining

  • Bringing enthusiasm, curiosity, and drive

  • Completing timesheets each week and sending them off for approval

  • Communicating any needs, including taking time off

Q: How do you support students in the role?

A: There are a number of things we do to support students in roles. These include:

  • We provide an induction, going through the basics of a Hatch journey, developing a growth mindset, key professional skills, goal setting, and seeking feedback

  • Have a student support centre, with support articles on growing professional skills, e.g. how to write an email, time management, as well as soft skills, e.g. goal setting, seeking and providing feedback, navigating tricky conversations

  • Weekly check-ins through slack

  • Coaching sessions (as required).

  • We will soon be rolling out a student development program - watch this space!

You can also check out this support article below for more information! How Hatch supports students

Q: Can my student work more/less than 20 hours a week?

A: Yes, so long as this works for both you and the student. The exception is if they are an international student, as they will not be able to work more than 40 hours a fortnight during a semester.

Q: Are there channels for the students to reach out if they aren’t happy/enjoying their placement?

A: Yes! Students can reach out directly to Hatch for support (fam@hatch.team). We also conduct regular check-ins with the students to see how they are going and provide them an opportunity to share if their placement is not going so well.

Q: Are there channels for the hiring managers to reach out if they aren’t happy/enjoying their placement?

A: Yes! Hiring Managers can reach out directly to Hatch for support (fam@hatch.team). We also conduct regular check-ins with the hiring manager to see how their student is going.

Q: Can a student work on weekends?

A: Yes, if your student needs to work on a weekend, that is completely fine. We’d note that students are paid the normal hourly rate plus the quarter time between 7:00 am to 12:30 pm on Saturday. Outside of these hours, it is double time.

Q: Can I get someone else in my team to approve timesheets whilst I am away?

A: Yes! Please email us at fam@hatch.team and provide us with their name and email address and the date you will be away until. We will then update this for you in the system to ensure that the student's timesheets are approved.


Offboarding 

Q: What happens at the end of the student’s placement? Can we extend their placement? 

A: Before the placement ends, we will send you an email to check-in and ask whether you would like to extend the placement. If you would, please update the Hatch student's placement page and let us know when you would like the placement to be extended so we can update this in our system.

Q: Is there any cost of taking a student on full time?

A: No, so long as they've completed their placement :) If you would like to take a student on full time, please let us know.

Q: What does the offboarding process entail?

A: You've come to the end of your student's placement - here's how to off-board them successfully.

  1. Communicate their end date: Send out an email to your team confirming your Hatch student's final date. You can also let others know that they can hire your Hatch student through Hatch without posting the role if they have a position available.

  2. Knowledge share: Make sure all work and projects are handed over, that you've copied over any files or emails needed.

  3. Confirm the handover of their laptop, security pass, and any other assets.

  4. Revoke system access: Make sure you turn off access to servers and emails.

  5. Thank them and stay connected - add them on LinkedIn!

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